Terms & Conditions
PPI CHECK is a FREE, no-obligation service. To determine your PPI status, we will submit your PPI Check request to your lender via their pre-submission process. If no PPI is found, we will advise you of this, the case will be closed and there will be no charge to you. If the lender confirms that PPI was or may have been present, we will call you with a view to putting in a formal complaint to the lender. By agreeing to submit a formal complaint you are agreeing to the PPI Claim terms and conditions shown below. In the event of us offering the PPI Claim service and you do you not wish to proceed with the PPI Claim, we will close your case and there will be no charges for the work done.
PPI Check Timescales
On average, we receive a response to the PPI Check within 6 weeks from us issuing the request to your lender. Timeframes may vary dependent on the lender, and whether that lender requires further information in order to facilitate your check. PPI Check is a FREE service with no obligation to proceed following the check, if you do wish to proceed to complaint stage then the PPI Claim terms and conditions detailed below would apply. You are entitled to cancel this PPI Check service agreement at any point prior to a formal complaint being submitted.
PPI CLAIM – Should your lender confirm that PPI was or may have been present, we will contact you to confirm whether or not you wish to proceed with the PPI Claim process. Should you wish to do so, we will complete a complaint pack in preparation for a complaint submission. By completing this complaint pack, you are agreeing to the PPI Claim terms and conditions as below. These terms and conditions supersede the PPI Check terms and conditions above. Upon being offered our PPI Claim service, should you decide not to proceed, we will close your case and there will be no charge to you. You are able to make a PPI complaint directly yourself, however we aim to make the process as smooth as possible for you. Your complaint will be submitted to your lender via our complaint process. If unsuccessful we may refer your case to the Financial Ombudsman Service. We will not use the Court Service and will not risk costing you any money other than our charges as detailed below:
Our fees are 20% of the total PPI/commission redress offered by your lender, prior to HMRC’s deduction. If we do not recover you anything, you don’t pay us!
*Our fees are subject to Regulatory Change and will be charged at the prevailing maximum rate; however, we will never charge you in excess of 20%. Contracts entered into prior to 1 June 2018 are chargeable at the rate outlined in such contracts.
PPI Claim Timescales
Our average PPI mis-selling claim can take between 8-16 weeks from the date of the lender’s acknowledgement to a decision being made. Please note that delays to this process may occur if the Lender requires further information in order to investigate your complaint. Also, if the Lender rejects your claim, your case may be referred to the Financial Ombudsman Service (FOS), in which no time frame can be given at this stage, you will be advised of this timeframe should your case be sent to FOS (if applicable).
Example of Our Fees
We recover you £1,500.00 from your Lender. HMRC deduct £100 for income tax. Our fees on this would be £360.00 (20% = £300.00) We will ask the Lender to investigate all PPI that you may have purchased. Should any cases be upheld, the charges of 20% will be payable by you. Some providers will also pay 8% Statutory Interest; please be advised that this payment is subject to income tax. J D Law fees are due on the total amount of redress prior to HMRC’s deduction. In some instances, your Lender may decide to reinvestigate your complaint. If this results in your claim being upheld, you will still be liable for our fees.
I Have an On-Going Policy
If your PPI is found to have been mis-sold and your lender makes an offer of redress, any PPI attached to the policy will be cancelled and you will no longer have the PPI cover in place.
My Loan Is Still On-Going
o Part 1: You will be refunded all of the premiums you’ve paid into the policy to date, along with the interest that you have incurred and in many cases, a further interest of 8% on this figure.
o Part 2: In addition, the premiums that you will pay during the remainder of your loan will be removed from your loan and your monthly payments will be reduced accordingly.
You are free to cancel within 14 days from the date that you instruct us to make a PPI claim on your behalf; there will be no charge. After the 14-day cooling off period has lapsed, cancellations may be charged at an hourly rate of £50 per hour for the work completed. Should you wish to cancel, please complete the online cancellation below or contact us for a hard copy of the form. Please note, if you wish to cancel after an offer has been made by your lender, you will be liable for our fees of 20% of the total redress offered by your lender.
To allow us to process the PPI claim, we require you to:
o Provide us with as much information and documentation as you have about your policy, and return to us with any information that we need from you
o Tell us if you move house or change contact detail
o Tell us if the Lender contacts you directly
o Allow us to deduct our fee before forwarding the balance to you. If payment is sent directly to you by the lender, you will satisfy our fees within 7days